Legal

Terms and Conditions

Effective Date: July 13, 2026

Craftwell Labs LLC (“Company”) | Terms and Conditions | Software-as-a-Service

TeamBrain (https://teambrain.co) is a product of Craftwell Labs LLC.

Introduction

Welcome to TeamBrain. By using the Website or the System, you acknowledge that you have read and understood these terms and conditions (the “Terms”), which incorporate by reference our Privacy Policy, located at https://teambrain.co/privacy, and agree to be bound by these Terms.

It is your obligation to review these Terms before using the Website or the System. If you do not understand or have questions about these Terms, please stop all use and contact us at https://teambrain.co/contact.

Please read these Terms carefully. By clicking through to signal your acceptance and using the Website and the System, you represent that you have the authority to enter into these Terms on behalf of you and any person accessing the System through your account or workspace, and you shall use reasonable efforts to ensure that all of those persons will be bound by these Terms. If you and those users do not want to be bound by these Terms, you may not use the Website or the System.

These Terms are between Craftwell Labs LLC, a North Carolina limited liability company (operating as “TeamBrain”), each Customer and between TeamBrain and each User, as the case may be. These Terms will be effective as of the date that Customer becomes a “Customer” or the User uses this Website or the System, as the case may be (the “Effective Date”).

1. Scope

1.1 These Terms apply to the Website and the System and do not apply to any websites, even those controlled by TeamBrain, that are linked to the Website. For access to the terms of use or privacy policies of linked websites, Users and Customers should refer to the policies of those websites.

1.2 Any changes to these Terms will be effective immediately upon posting to the Website, unless otherwise stated. TeamBrain reserves the right to change the contents of the Website and the System at any time, with or without notice.

2. Definitions

2.1 “Content” means any and all material, existing or having existed on the Website or the System in any fashion from any origin and in any form whether digital, electronic, posted, deleted, archived, embedded, or linked or contained in any subpage of the Website or the System or existing as data, designs, text (on every page of the Website, whether editorial, navigational, or instructional), images, graphics (including all logos, buttons, and other graphical elements, including the color combinations and the page layout, with the exception of trademarks and intellectual property belonging to third parties), code or programming (includes both client-side code and server-side code (including compiled or interpreted code in any computer language, databases, etc.)), and includes all material that TeamBrain has provided on or as part of the Website or the System or which any Users or Customers have submitted, posted, uploaded, or otherwise provided.

2.2 “Customer” means the customer who accepted these Terms by clicking the button or link on the Website signifying acceptance of these Terms.

2.3 “Services” means any of the products or services provided by or through TeamBrain, including subscriptions to the System.

2.4 “System” means the TeamBrain software-as-a-service offering — a shared workspace in which a Customer’s team, its guests, and the artificial-intelligence tools they connect work off a shared set of files, documents, tasks, and the decisions recorded around them — that is offered in connection with the Website.

2.5 “User” means any person or entity, as the case may be, who accesses the Website or the System while not in the role of a “Customer.”

2.6 “Visitor” means any person who is one or more of a User or Customer, as the case may be.

2.7 “Website” means the website located at https://teambrain.co.

3. Service

TeamBrain shall provide the Customer with access to the System according to the terms set forth in these Terms. TeamBrain retains all rights in the System, including all rights under the patent, copyright, and trademark laws of the United States or other applicable jurisdictions (“Intellectual Property Rights”). During the course of accepting the terms in these Terms, the Customer will complete the checkout process on the Website, selecting the type of subscription, duration, pricing levels, add-ons, payment method, and other elements comprising Customer’s subscription (the “Checkout Process”).

4. Ownership

4.1 Ownership of Customer-Furnished Items. The Customer hereby grants to TeamBrain a limited, worldwide, non-transferable, non-exclusive license to use the Customer-Furnished Items as may be reasonably necessary or advisable to perform TeamBrain’s obligations under these Terms. As between the Customer and TeamBrain, the Customer retains all right, title, and interest in and to the Customer-Furnished Items. TeamBrain does not use Customer-Furnished Items to train any artificial-intelligence or machine-learning model.

4.1.1 “Customer-Furnished Items” means the information and data that (1) is owned or controlled by the Customer and (2) is furnished by the Customer to TeamBrain for use in connection with the Customer’s use of the System, including the files, documents, tasks, comments, and decisions the Customer and its Authorized Users create or upload.

4.1.2 The Customer acknowledges that, in order for certain features of the System to function as intended, TeamBrain may have to retransmit some Customer-Furnished Items to third parties solely as directed by the Customer or its Authorized Users — in particular, transmitting Customer-Furnished Items to an artificial-intelligence provider (such as Claude or ChatGPT) that the Customer connects to the System, when the Customer or its Authorized Users direct that provider to read or write within the workspace. The Customer acknowledges that it is the Customer’s responsibility to determine what safeguards or restrictions the Customer wants to place on third parties, including connected AI providers, regarding the use of Customer-Furnished Items.

4.2 Ownership of Inventions. The Customer acknowledges that TeamBrain’s performance of its obligations under these Terms may result in TeamBrain or its affiliates developing, creating, or using pre-existing computer programs, software, concepts, methods, and processes, including the System, and any improvements, modifications, or enhancements made to any of the foregoing items (“Inventions”). TeamBrain will retain all rights in the Inventions, including all Intellectual Property Rights, and the Customer hereby disclaims and waives any rights in any Invention in connection with these Terms.

5. Subscription

5.1 Subscription. By going through the Checkout Process, the Customer will subscribe for, and TeamBrain will agree to provide, access to those features and functions delivered through the System (the “Subscription”).

(a) The System offers the following subscription tiers:

Starter
Standard
Business

Current pricing for these tiers is available on the Website. Pricing is subject to change at any time. Price changes for subscriptions will become effective immediately before the next renewal and will not affect a period the Customer has already paid for.

(b) The System offers the following types of subscriptions:

Monthly, auto-renewal
Annual, auto-renewal
Lifetime, a one-time payment offered from time to time (such as during a launch window)

If the Customer has subscribed for a subscription duration that includes a renewal feature, Customer’s subscription will renew automatically each period, subject to Customer’s payment for such renewed subscription. Customer’s subscription will renew on the anniversary of the subscription date (monthly or annually, as applicable). If the Customer wishes to cancel renewal of a subscription, the Customer must complete the cancellation before the renewal date of that subscription.

(c) A lifetime Subscription is a one-time payment that entitles the Customer to access the applicable tier of the System for the operational life of the product, meaning for as long as TeamBrain continues to offer the System. A lifetime Subscription does not auto-renew. Lifetime Subscriptions purchased during a promotional window are subject to any additional terms stated at the point of sale, including the 30-day money-back guarantee described in Section 10.

5.2 Additional Terms. The Customer acknowledges the System will be (1) hosted in a shared environment on servers under TeamBrain’s control on which the data of other customers and users may be stored, and (2) made available to the Customer through the Website. TeamBrain shall use reasonable efforts to make the System available online to the Customer in a continuous manner (except as set forth in these Terms), to correct service outages in a timely manner, and to minimize periods during which the System cannot be accessed by Customer as a result of circumstances under TeamBrain’s control (such as planned maintenance, upgrades, and updates), consistent with standard industry practices and subject to system security requirements.

5.3 Limited Reliance. The System is provided solely for the Customer’s benefit, and TeamBrain does not intend for any person or entity other than the Customer to rely on the System as provided to the Customer. The Customer shall not disclose the System to any person or entity except to: (1) the Customer’s team members occupying seats under the Customer’s Subscription, (2) guests the Customer invites into a workspace, and (3) independent contractors of the Customer, provided that such contractors access the System solely for the purpose of their providing services to the Customer relating to the subject matter of these Terms (such team members, guests, and contractors, the “Authorized Users”). The Customer shall ensure that all Authorized Users comply with the restrictions on use and disclosure set forth in these Terms, and the Customer will be liable to TeamBrain for any non-compliance by any Authorized User. TeamBrain may immediately terminate or suspend an Authorized User’s access to the System if TeamBrain believes in good faith that there has been a violation of these Terms. TeamBrain shall provide written notice to the Customer promptly following any such termination or suspension of access.

5.4 Updates. TeamBrain may provide Updates, modifications, or enhancements to the System. Any such Updates, modifications, or enhancements will be provided to the Customer as and when they are commercially released. “Update” means a set of procedures or new program code implemented by TeamBrain (1) to correct errors or implement bug fixes in the System, (2) to allow the System to continue to function under supported versions of an applicable operating system or related software such as web browsers, or under a newly available operating system, or (3) that includes modifications and enhancements to improve functioning of the System, which may include elimination of features previously provided.

6. Usage

6.1 General Use of This Website and System

(a) TeamBrain hereby grants each User a limited license to view and use the Website and the System solely as an aid to properly engaging with them as a User. A User may use the Website and the System only in a manner consistent with their bona fide personal or internal business needs.

(b) A Visitor is responsible for, including being liable to TeamBrain for, (1) any person’s use of the Website or the System that is authorized or permitted by the Visitor, including any use or conduct that violates the AUP or other requirements of these Terms applicable to the Visitor; and (2) any use of the System through the Visitor’s account or workspace, whether authorized or unauthorized. The Visitor is responsible to, at its discretion, arrange for or establish the liability to the Visitor of any such person for their actions or omissions.

(c) A Customer shall use reasonable efforts to prevent unauthorized access to the System, including by protecting its sign-in email and any sign-in links or credentials. The Customer shall notify TeamBrain promptly following the Customer’s knowledge, awareness, or good-faith suspicion that the Customer’s sign-in information has been compromised.

(d) The Customer shall notify TeamBrain immediately of any known or suspected unauthorized use of the System or breach of its security and shall use reasonable efforts to halt and remediate any such breach.

(e) The Website, the System, and any Services are not intended for the use of children under the age of 13. Children under the age of 13 may not use or submit any information to the Website or the System, and their guardians should not permit them to do so.

(f) Individuals older than 13 but under the age of 18 may access the Website or System only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and responsible for all of that Visitor’s actions taken on the Website or the System. These age restrictions are based on applicable law for the benefit of such children.

6.2 Restrictions on Use of the Website and System

(a) Any unauthorized use by a User or on their behalf, including as described in this Section 6.2, will automatically terminate the license granted by TeamBrain, and the User may not thereafter use the Website or the System for any personal or business purpose.

(b) Except as provided in these Terms or by the Website or the System itself, a Visitor may not:

(i) use (or plan, encourage, or help others to use) the Website or the System for any purpose or in any manner that is prohibited by these Terms or by applicable law;
(ii) download (other than page caching or exporting the Customer’s own Customer-Furnished Items), excerpt, summarize, copy, or create derivative works from any portion of the Website or the System that does not belong to the Visitor;
(iii) gather information from the Website or the System from data mining, robots, spiders, or similar extraction tools, except through interfaces TeamBrain provides for that purpose (such as connecting a Customer’s own AI to the Customer’s own workspace);
(iv) interfere with the proper operation of the Website or the System including by attacking, hacking into, or otherwise attempting to penetrate any non-publicly accessible elements or its servers or network, through the use of bots, Trojan horses, viruses, DNS attacks, or any other technology that is designed or intended to interfere with the proper operation or the use by any User;
(v) circumvent or attempt to circumvent any security or access control technology implemented on the Website or the System or its associated servers and networks;
(vi) advertise or otherwise engage in any commercial endeavor, including any pyramid, network marketing, Ponzi, or similar scheme;
(vii) impersonate or misrepresent your connection to any other entity or person or otherwise manipulate identifiers to disguise the origin of the content;
(viii) disrupt the normal flow of communications or affect the ability of any User to use the Website or the System; or
(ix) advocate illegal activity or an intention to commit an illegal act or violate any applicable local, state, national, or international law.

6.3 Termination of Access

(a) A User’s use of the Website and the System is not a legal right. TeamBrain reserves the right to suspend or terminate a User’s access for any reason or no reason at any time, in TeamBrain’s discretion without considering the potential ramifications on the User and the User’s activities.

(b) TeamBrain may immediately terminate or suspend any person’s access to the Website or the System, without advance notice, if TeamBrain believes in good faith that there has been a violation of these Terms or any other applicable agreement. TeamBrain shall use reasonable efforts to provide written notice to the Visitor as soon as practicable following any such termination or suspension of access. Neither these Terms nor the AUP require that TeamBrain enforce the AUP or these Terms against a Customer, a User, or other person. TeamBrain reserves the right to take such action, or no action, as it may determine from time to time.

6.4 User-Generated Content

(a) The Website or the System may allow a User or Customer to post information or data in a variety of forms, such as support forums, workspace documents, or similar areas. The purpose of these areas, unless otherwise specified, is to support the business of TeamBrain and the related needs of its Users and Customers.

(1) “User-Generated Content” means any content created or publicly posted by a User or Customer to public areas of the Website or the System. For clarity, Customer-Furnished Items stored privately within a Customer’s workspace are governed by Section 4 and the Customer’s Subscription, not by this Section 6.4.

(b) License.

(1) Each Visitor hereby grants to TeamBrain a worldwide, non-exclusive, royalty-free, sub-licensable license to use, reproduce, modify, display, and distribute the User-Generated Content solely in connection with operating, promoting, and improving the Website, the System, and the Services. This includes the right to display User-Generated Content within the platform, in notifications, and in promotional materials for TeamBrain. Each Visitor acknowledges that TeamBrain may modify the User-Generated Content for formatting, navigation, integration, or other purposes, provided that TeamBrain uses good-faith efforts to ensure that such modifications do not materially distort such User-Generated Content.

(2) Each Visitor hereby waives and shall not enforce any conflicting rights in the User-Generated Content, including any moral rights that the Visitor may have under applicable law.

(3) TeamBrain is not required to use any of these rights granted by the Visitor to retain these rights.

(i) The Visitor has the necessary authority to grant the rights described in these Terms;
(ii) The Visitor has created the User-Generated Content or has the necessary rights to publish the User-Generated Content;
(iii) The Visitor has the necessary rights and consents to publish the identity materials of any person appearing in the Visitor’s User-Generated Content;
(iv) The Visitor’s grant of rights to TeamBrain under these Terms will not violate the rights of any third party or violate any applicable laws, including consumer protection, privacy, copyright, trademark, unfair competition, and trade laws; and
(v) The User-Generated Content does not violate any provision of these Terms, including the representation that it does not contain any viruses or other harmful code and is not defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful.

(d) User-Generated Content posted to the System is governed by the terms applicable to the System and a Customer’s Subscription.

(e) TeamBrain does not assume any obligation to review or monitor the Content or other information submitted by third parties. TeamBrain may review some, none, or all of the information submitted. TeamBrain reserves the right to remove, edit, or reject any information submitted for any reason or no reason. The Visitor assumes the responsibility of verifying the accuracy of any posted information through the Visitor’s own independent investigation.

6.5 Information Visitors Provide

(a) If a Visitor chooses to provide any personal information via the Website or the System that is not User-Generated Content, the information will be used only for the purposes described in the Privacy Policy at https://teambrain.co/privacy. The Company may collect or share certain information based on the Visitor’s usage, as described in, and subject to, the Privacy Policy. Information posted to the System is governed by the terms applicable to the System and any applicable Subscription.

(b) To facilitate communications between TeamBrain and each Visitor, the Website offers Visitors the ability to contact TeamBrain. Although TeamBrain strives to protect and secure its online communications, and uses the security measures detailed in the Privacy Policy to protect Visitor information, Visitors and TeamBrain both acknowledge that no data transmitted over the Internet can be guaranteed to be completely secure and that no security measures are perfect or impenetrable. The Visitor agrees to release TeamBrain from (1) any liability to the Visitor for any unaccepted or unprocessed email instructions or requests and (2) from any loss or damage arising out of any unauthorized use by third parties of any information that the Visitor sends by email. If a Visitor would like to transmit sensitive information to TeamBrain, the Visitor should contact TeamBrain, without including the sensitive information, to arrange a more secure means of communication.

6.6 Prohibited Information

(a) Visitors should not send any confidential or proprietary information or trade secrets through the public areas of the Website or the System. They are not protected by any confidentiality agreement, and each Visitor will do so at their own risk. This does not apply to Customer-Furnished Items stored privately within a Customer’s workspace, which are governed by Section 4 and Section 12.

(b) Information a Visitor submits through the Website or otherwise may not contain:

(i) commercial speech, such as links to other websites, solicitations for money or offers of securities, or any chain letters, pyramid schemes, or spam;
(ii) the intellectual property of a third party, including trade secrets, except in accordance with applicable law (that is, fair use or appropriate permission), or that infringes on such IP;
(iii) material that is false or misleading or impersonates another person, or misstates or misleads as to identity, gender, or age;
(iv) material that is harmful, threatening, abusive, harassing, tortious, defamatory, obscene, invasive of another’s privacy, or otherwise unlawful;
(v) viruses, worms, time bombs, Trojan horses, or other harmful or disruptive components or links to such items; or
(vi) any robot, spider, website search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of the Website or its contents, except through interfaces TeamBrain provides for that purpose.

7. Acceptable Use Policy

7.1 Acceptable Use for Customers. The Customer shall not, as applicable: (1) sell, re-license, rent, lease, or provide service bureau or timeshare access to the System, or (2) use the System to provide the same or similar services to third parties except through the System itself. The Customer acknowledges that the System is confidential and proprietary to TeamBrain. The Customer shall not disclose the System to or permit access to the System by any third party including any person, customer, organization, or other entity, or their employees or agents, whether on a for-profit, loan, gratuitous, temporary, or other basis, whether through consulting, training, or other services provided by the Customer, or in any other manner except as permitted by the Customer’s Subscription (including inviting Authorized Users and guests) or upon the express prior written consent of TeamBrain.

7.2 Unacceptable Use.

(a) TeamBrain requires that all Visitors and other users conduct themselves with respect for others. In particular, Visitors shall observe the following rules in their use of the Website and the System:

(i) Abusive Behavior: Do not harass, threaten, or defame any person. Do not contact any person who has requested no further contact. Do not use ethnic or religious slurs against any person or group.
(ii) Privacy: Do not violate the privacy rights of any person. Do not collect or disclose any personal address, social security number, or other personally identifiable information without each person’s written permission. Do not cooperate in or facilitate identity theft.
(iii) Intellectual Property: Do not infringe upon the copyrights, trademarks, trade secrets, or other intellectual property rights of any person. Do not reproduce, publish, or disseminate software, audio recordings, video recordings, photographs, articles, or other works of authorship without the written permission of the copyright holder. TeamBrain may, in appropriate circumstances, terminate or suspend use of the Website or the System of Visitors who infringe the intellectual property rights of others.
(iv) Hacking, Viruses, & Network Attacks: Do not access any computer or communications system without authorization, including the computers used to provide the Website or the System. Do not attempt to penetrate or disable any security system. Do not intentionally distribute a computer virus, launch a denial-of-service attack, or in any other way attempt to interfere with the functioning of any computer, communications system, or website. Do not attempt to access or otherwise interfere with the accounts or workspaces of other users.
(v) Violations of Law: Do not violate any law.

(b) Consequences of Violation. Violation of this acceptable use policy (this “AUP”) may lead to suspension or termination of the Visitor’s account or the initiation of legal action. In addition, the User or Customer may be required to pay for the costs of investigation and remedial action related to AUP violations. TeamBrain reserves the right to take any other remedial action that it determines in good faith is necessary or advisable.

(1) TeamBrain requests that anyone with information about a violation of this AUP report it at https://teambrain.co/contact or by email at [email protected].

(2) Please provide the date and time (with time zone) of the violation and any identifying information regarding the violator, including email or IP (Internet Protocol) address if available, as well as details of the violation.

(d) Disclosure.

(1) TeamBrain reserves the right to cooperate with any law enforcement authorities or court orders requesting or directing TeamBrain to disclose the identity of anyone posting any messages or publishing or otherwise making available any materials that are believed to violate these Terms or applicable law.

(2) Each Visitor consents to TeamBrain’s disclosure, without the Visitor’s further consent or notice, of the Visitor’s IP address, username, name, IP location, or other information as required by any subpoena issued to TeamBrain by a court or from a law enforcement or government agency. TeamBrain may challenge any such subpoena on legal grounds but is not required to do so.

(e) Revisions to the AUP. TeamBrain may change this AUP at any time by posting a new version on this page on the Website. The new version will become effective on the date of such notice.

8. Limited Support

TeamBrain will provide maintenance support to the Customer to provide a means (1) for answering the Customer’s questions concerning use of the System; and (2) for providing assistance in solving problems encountered in the Customer’s use of the System. The Customer may contact TeamBrain for support at https://teambrain.co/contact or by email at [email protected].

9. Customer Responsibilities

The Customer shall be solely responsible for, and TeamBrain will not be liable for, (1) the performance of its personnel, Authorized Users, and agents; (2) the accuracy and completeness of all Customer-Furnished Items; (3) maintaining all software, hardware, and other equipment used by the Customer to access and use the System; (4) securing and maintaining all rights required for use of any Customer-Furnished Items in connection with the System; (5) obtaining and providing the Customer-Furnished Items in accordance with all applicable laws; and (6) any artificial-intelligence keys, accounts, or services the Customer connects to the System and the usage that runs on them.

10. Payment

The use of the System is provided to the Customer at the fees and for the periods selected by the Customer during the signup and Checkout Process on the Website. The Customer shall make payments consistent with such selections. Unless otherwise stated during the Checkout Process, fees for Subscriptions do not include applicable sales taxes or similar charges.

10.1 Payment Failure. If the Customer’s payment method becomes unavailable, TeamBrain will use good-faith efforts to obtain updated payment information from the Customer. If TeamBrain is unable to obtain updated payment information from the Customer, TeamBrain may terminate the Customer’s subscription for breach of the payment obligation.

10.2 Cancellation of Recurring Subscriptions. The Customer may cancel a monthly or annual Subscription at any time while the Subscription is active by giving timely notice of non-renewal. The Subscription will continue until its expiration, and the Customer will have access to the System for the remainder of the Subscription period. Except as provided in Section 10.3, fees for canceled Subscriptions are not refundable.

10.3 Lifetime Money-Back Guarantee. A lifetime Subscription includes a 30-day money-back guarantee. If the Customer requests a refund within 30 days of purchase of a lifetime Subscription, TeamBrain will refund the amount paid for that lifetime Subscription. After the 30-day period, fees for a lifetime Subscription are not refundable.

11. Term; Termination

These Terms will become effective on the Effective Date and will remain in effect until terminated according to their terms. Either party is entitled to terminate their agreement to these Terms on account of the other party’s material breach upon thirty (30) days’ prior written notice, provided that the breaching party has not cured the breach within that period. Upon termination of these Terms for any reason, the Customer’s subscription to the System will immediately terminate, and the Customer will have no further access to the System. Once the Terms are terminated, TeamBrain will have no responsibility to host any Customer-Furnished Items under these Terms. Because all Customer-Furnished Items in the System are available to the Customer as plain Markdown at any time, the Customer should export and retain copies of all Customer-Furnished Items before termination. TeamBrain shall use good-faith efforts to advise the Customer from time to time if additional backup, download, or other data access services are available for free or for a fee.

12. Confidentiality; Data Protection; Cooperation

12.1 Confidentiality. To the extent that, in connection with these Terms, either TeamBrain or the Customer (each, a “Receiving Party”) comes into possession of any Confidential Information of the other (a “Disclosing Party”), the Receiving Party shall not disclose such information to any third party without the Disclosing Party’s consent, using at least the same degree of care as the Receiving Party employs in maintaining the confidence of its own Confidential Information of a similar nature, but in no event less than a reasonable degree of care. “Confidential Information” means all non-public information that should reasonably be understood by the Receiving Party, because of legends or other markings, the circumstances of disclosure, or the nature of the information itself, to be proprietary and confidential to the Disclosing Party, including information relating to the Disclosing Party’s business, properties, methods of operation, software, trade secrets, inventions, discoveries, know-how, and other intellectual property, and specifically includes the Service and the Customer-Furnished Items. “Confidential Information” includes these Terms. Confidential Information may be disclosed in written or other tangible form (including as recorded on magnetic, optical, or other storage media) or by electronic, oral, visual, or other means.

12.2 Limited Use. The Receiving Party shall use the Confidential Information only in connection with the performance of its obligations and the enforcement of its rights under these Terms. The Disclosing Party hereby consents to the Receiving Party’s disclosure of such Confidential Information (1) as expressly permitted by these Terms, (2) to contractors, whether located within or outside of the United States, that are performing services in connection with these Terms and that have agreed in writing to be bound by confidentiality obligations similar to those in these Terms, (3) as may be required by law, regulation, judicial or administrative process, or in connection with litigation pertaining to these Terms, or (4) to the extent such information (A) is or becomes publicly available other than as the result of a disclosure in breach of these Terms, (B) becomes available to the Receiving Party on a non-confidential basis from a source that the Receiving Party believes is not prohibited from disclosing such information, (C) is already known by the Receiving Party without any obligation of confidentiality with respect to it, or (D) is developed by the Receiving Party independent of any disclosures of such information by the Disclosing Party.

13. Intellectual Property

13.1 Rights

(a) TeamBrain owns all intellectual property rights relating to the TeamBrain brand and other content including: copyright, trademark, service mark, trade name, trade dress, logo, patents and patentable subject matter, trade secrets, and data elements and other Content that has or provides the “look and feel” of the TeamBrain brand image, as well as its own Content, including the text, graphics, programming (including source and object code), photographs, video, and audio contained in the Website or the System (the “Intellectual Property”). All other intellectual property not owned by TeamBrain is the property of its respective owner or licensee, as the case may be. For clarity, the Intellectual Property does not include the Customer-Furnished Items, which the Customer retains under Section 4.

(b) TeamBrain reserves all rights to all of its Intellectual Property. A Visitor’s use of the Website or the System does not grant to the Visitor any rights or licenses relating to the Intellectual Property, except as expressly provided for in these Terms.

(c) A Visitor may not display, copy, modify, create derivative works of, sell, or distribute any of the Intellectual Property, or use it in any other way for public or commercial purposes except in accordance with these Terms and the intended purpose of the Website and the System.

(d) Subject to the Privacy Policy, any information, materials, suggestions, ideas, or comments that a Visitor sends to TeamBrain (each, a “Submission”) are deemed non-confidential. By sending a Submission, the Visitor hereby grants to TeamBrain an irrevocable and unrestricted worldwide license to use, modify, reproduce, adapt, transmit, sell, license and sub-license, create derivative works from, publicly display, perform, and distribute the Submission for any purpose whatsoever (commercial or otherwise), in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works, with no payment or other compensation to the Visitor. This grant includes the right to use the Submissions and any ideas, concepts, or know-how contained in the Submission for any purpose, including developing, manufacturing, distributing, or marketing products or services. TeamBrain may use any such Submissions without obligation. For clarity, a “Submission” does not include the Customer-Furnished Items.

13.2 Third-Party Intellectual Property

TeamBrain will respond to claims of copyright and trademark infringement in accordance with applicable law. The Company will promptly process and investigate notices of alleged infringement by third parties and will take appropriate actions under applicable law, including the Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512(c)(2).

(a) Reporting Infringement

(1) Only the intellectual property rights owner may report potentially infringing items through this reporting system. A person who is not the intellectual property rights owner should contact the intellectual property rights owner, who can choose whether to use the procedures set forth in these Terms.

(2) If the intellectual property rights owner believes their work is the subject of copyright infringement or a trademark infringement, they must provide TeamBrain’s designated agent with the following information:

(i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
(ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit TeamBrain to locate the material;
(iv) Information reasonably sufficient to permit TeamBrain to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
(v) A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

(3) Send the reporting information to the agent for notice of claims of copyright or trademark infringement as follows:

By email: [email protected] By mail: Craftwell Labs LLC, 500 Westover Dr #33703, Sanford, NC 27330

(4) Please note that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing is subject to liability for damages.

(5) Once a proper, bona fide notification of infringement is received by the designated agent, TeamBrain’s policy is to:

(i) Remove or disable access to the allegedly infringing material;
(ii) Notify the Visitor whose material has been removed or disabled; and
(iii) For repeat, flagrant, or bad-faith offenders, remove the allegedly infringing material from the Website or the System and, in TeamBrain’s discretion, terminate the Visitor’s access to the Website and the System.

(b) Responding to a Notice of Infringement

(1) After receiving a notice of infringement, the recipient may elect to send TeamBrain a counter-notice. To be effective, the counter-notice must be in writing, provided to our designated agent, and include substantially the following (please see 17 U.S.C. § 512(g)(3) to confirm these requirements):

(i) A physical or electronic signature of the recipient;
(ii) Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
(iii) A statement under penalty of perjury that the recipient has a good-faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
(iv) The recipient’s name, address, and telephone number, and a statement that the recipient consents to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or if the recipient’s address is outside of the United States, for any judicial district in which TeamBrain may be found, and that the recipient will accept service of process from the person who provided the notification of infringement or an agent of such person.

(2) Send the counter-notice to the agent for notice of claims of copyright or trademark infringement as follows:

By email: [email protected] By mail: Craftwell Labs LLC, 500 Westover Dr #33703, Sanford, NC 27330

(3) Please note that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification is subject to liability for damages.

14. Provisions Relating to Damages

14.1 Release by Users

(a) Each User, on behalf of its successors and assigns or heirs and personal representatives, as the case may be, hereby irrevocably and fully releases TeamBrain, its affiliates, and their respective officers, directors, managers, agents, employees, and contractors from and against any suits, claims, actions, causes of action, arbitration, liabilities, obligations, damages, losses, penalties, or fines known or unknown, arising out of or in connection with information or User-Generated Content provided by third parties to, through, or in connection with the Website, the System, or the Services.

(b) If the User is a California resident, the User expressly waives the provisions of California Civil Code § 1542, which says: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”

14.2 Disclaimers

Each Visitor acknowledges that its consent and agreement to the following disclaimers and limitations is a material inducement for TeamBrain to permit the Visitor to access the Website or use the System.

(a) THE WEBSITE, THE SYSTEM, AND THEIR CONTENT, INCLUDING ALL PRODUCTS OR SERVICES FROM TEAMBRAIN, ARE PROVIDED “AS IS” AND WITHOUT ANY WARRANTY. TEAMBRAIN DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

(b) TeamBrain does not warrant that the content, functions, or services contained in or accessed through the Website or the System will be uninterrupted, accurate, reliable, or error-free. Each Visitor, and not TeamBrain, assumes the cost of all necessary servicing, repair, or correction if there is any loss or damage arising from or in connection with the use of the Website, the System, their Content, or any Services. TeamBrain does not warrant or make any representation regarding the use of the Website or the System or the results of their use related to accuracy, reliability, or otherwise. The Website or the System may include errors (including technical or typographical errors). TeamBrain may make changes to the Website or the System at any time, with or without notice.

(c) Neither TeamBrain nor any other person or entity associated with the design or maintenance of the Website or the System will be held liable or responsible in any way for any damage, loss, injury, or malfunction associated with a Visitor’s use of the Website, the System, or the Services.

(d) TeamBrain disclaims any liability arising out of or related to a Visitor’s use of the Website or the System if the offer or sale of any product or service or system offered through the Website is illegal in the Visitor’s jurisdiction. The materials on the Website or the System may not be appropriate or available for use in a Visitor’s location. Visitors who choose to access the Website or the System do so on their own initiative and at their own risk and are responsible for compliance with local laws, rules, and regulations applicable to them. TeamBrain may limit the Website’s or the System’s availability, in whole or in part, to any person, geographic area, or jurisdiction.

(e) Viruses. TeamBrain does not assume any responsibility or risk for a Visitor’s use of the Internet and the myriad of risks it presents. TeamBrain cannot and does not guarantee that the materials contained on the Website or in the System will be free of viruses, worms, or other code or related hazards that may have destructive properties (collectively, “Viruses”). Each Visitor is responsible to ensure that it has sufficient procedures, firewalls, checkpoints, and safeguards within its computer system to satisfy its particular requirements to protect against Viruses.

(f) AI Output. The System is designed to work with artificial-intelligence tools, whether provided by TeamBrain or connected by the Customer. Artificial-intelligence output can be inaccurate, incomplete, or unsuitable for a particular purpose, and the Customer is responsible for reviewing and verifying any AI-generated output before relying on it. TeamBrain does not warrant the accuracy, reliability, or fitness of any output produced by any artificial-intelligence tool used with the System, including any AI that TeamBrain runs on the Customer’s behalf.

(g) Information Monitoring and Updates.

(1) TeamBrain attempts to ensure that information on the Website is complete, accurate, and current. Despite TeamBrain’s efforts, the information on the Website may be inaccurate, incomplete, or out of date, and TeamBrain makes no representation to any Visitor about the completeness, accuracy, or timeliness of any information on the Website, such as information about the nature or characteristics of any services TeamBrain provides, including pricing or terms of sale.

(2) While the Website facilitates transactions between Customers and TeamBrain, not all terms of those transactions are available to Users of the Website who are not attempting to complete such a transaction. Any terms offered or described on the Website from time to time may be different from those available at any given time to any Customer or prospective Customer.

(h) Third Parties and Third-Party Websites.

(1) The Website may contain links to other websites for the convenience and information of Visitors. Links may be contained on pages, or in blog posts, emails from TeamBrain, or newsletters TeamBrain may make available from time to time.

(2) Such links may be to advertisers, merchandise retailers, payment processors, content providers, artificial-intelligence providers, social media, or other companies who may use TeamBrain’s logo or style as a result of a co-branding agreement. These websites may be operated by companies that are not affiliated with TeamBrain and may have different privacy policies and terms of use. Notwithstanding the presentation of, or links to, any third-party information or website on the Website, such presentation is not an endorsement, guarantee, representation, or warranty, either express or implied, by TeamBrain on behalf of any third party. TeamBrain does not control the content that appears on these websites or their privacy practices.

(3) TeamBrain hereby disclaims any liability or responsibility for the content, subject matter, or substance of any information accessed or obtained from third-party websites or services accessed from or via the Website or the System, including any artificial-intelligence provider a Customer connects. Accessing third-party websites or services from the Website or the System is therefore done at each Visitor’s own risk.

(i) These Terms apply to the Website and the System and do not apply to any websites, even those controlled by us, that are linked to the Website. For access to the terms of use or privacy policies of linked websites, a Visitor should refer to the policies of those websites.

14.3 Limitation of Liability

(a) No party to these Terms, its contractors, or their respective personnel will be liable to another party for any claims, losses, or liabilities relating to these Terms (“Claims”) for an aggregate amount in excess of the fees paid by the Customer to TeamBrain during the 12-month period immediately preceding the date on which the initial act or omission giving rise to the liability first occurred. IN NO EVENT WILL A PARTY, ITS CONTRACTORS, OR THEIR RESPECTIVE PERSONNEL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, INDIRECT, OR SPECIAL DAMAGES (INCLUDING LOST PROFITS) WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT TEAMBRAIN IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE LIMITATIONS SET FORTH IN THIS SECTION MAY NOT APPLY TO SOME VISITORS. IF THE FOREGOING LIMITATIONS ARE HELD INAPPLICABLE OR UNENFORCEABLE FOR ANY REASON, AND IF TEAMBRAIN IS HELD RESPONSIBLE BY ANY COURT, THEN THE MAXIMUM LIABILITY OF TEAMBRAIN TO A VISITOR FOR ANY TYPE OF DAMAGES WILL BE LIMITED TO THE AMOUNT THE VISITOR PAID TEAMBRAIN FOR THE SYSTEM, PRODUCTS, OR SERVICES.

(b) The provisions of this Section 14.3 do not apply to (1) any Claim for which one party has an express obligation to indemnify the other under these Terms, (2) a breach of Section 5 (Subscription) or Section 12 (Confidentiality), (3) any amounts owed by the Customer to TeamBrain for the fees provided for under these Terms, or (4) the extent resulting from a party’s bad faith or intentional misconduct. In circumstances in which any limitation on damages or indemnification provision under these Terms is unavailable, the parties shall ensure that the aggregate liability of each party, its contractors, and their respective personnel for any Claim does not exceed an amount that is proportional to the relative fault that such party’s conduct bears to all other conduct giving rise to the Claim.

14.4 Limited Warranties

TeamBrain warrants that (1) the execution, delivery, and performance of these Terms by TeamBrain will not conflict with, breach, or cause a default under any material contract with any third party; and (2) it has the right to provide a subscription for the System.

14.5 Time Limit for Bringing Actions

Any action, regardless of form, arising under or relating to these Terms must be brought not later than one (1) year after the cause of action has accrued, except that an action for non-payment must be brought not later than two (2) years after the due date of the last payment owed to the party bringing the action.

15. Indemnification

15.1 Definitions

(a) “Company Indemnitees” means any one or more of TeamBrain, its directors, officers, equity holders, employees, agents, and affiliates.

(b) “Indemnifiable Losses” means losses and liabilities, including reasonably incurred legal fees, expenses, and costs of court, arbitration, and mediation.

15.2 Customer Indemnification Obligations

The Customer shall indemnify the Company Indemnitees against all Indemnifiable Losses arising out of or related to any claims asserted by a third party arising out of (1) any intentional misconduct or negligent act or omission of the Customer, (2) any violation by the Customer, its Authorized Users, or its representatives of any applicable law; (3) material or information created or provided by the Customer, including any Indemnifiable Losses arising from the actual or alleged infringement by the Customer of any third-party intellectual property right pertaining to such material or information; (4) any investigations of or involving the Customer or the Customer’s conduct by TeamBrain, law enforcement, or governmental authorities; or (5) User-Generated Content submitted by the Customer or its Authorized Users.

15.3 User Indemnification Obligations

Each User shall indemnify the Company Indemnitees against all Indemnifiable Losses or liabilities arising out of or related to any claims, including third-party claims and causes of action, arising out of or related to any one or more of the following: (1) any intentional misconduct or negligent act or omission of the User related to the Website or the System, (2) the User’s breach of these Terms; (3) material or information created or provided by the User, including any Indemnifiable Losses arising from the actual or alleged infringement by the User of any third-party intellectual property right pertaining to such material or information; (4) any investigations of or involving the User or the User’s conduct by TeamBrain, law enforcement, or governmental authorities; (5) the User’s violation of any applicable law; (6) User-Generated Content submitted by the User; (7) any use of the User’s account or credentials to the extent not resulting from the Company’s negligence; and (8) the User’s use of the Website to investigate, initiate, or complete a subscription transaction, if the offer or sale of any products, services, or the System offered through the Website is illegal in any jurisdiction to which the User is subject.

15.4 Indemnification Procedures

TeamBrain shall use reasonable efforts to provide the Customer or User, as the case may be, with prompt written notice of any claim for which indemnification is sought under these Terms and shall reasonably cooperate with the Customer or User, as the case may be, in connection with any such claim. TeamBrain will be entitled to control the handling of any such claim with counsel of its own choosing and to defend or settle any such claim, provided, however, that TeamBrain shall not enter into any settlement that would require the Customer or User, as the case may be, to admit to any liability or to take or refrain from taking any action, without such person’s prior written consent.

16. Notices

Any notice required or permitted to be given under these Terms must be in writing. Notice will be deemed given (1) upon receipt when delivered personally or sent by a reputable commercial overnight courier, or (2) five (5) business days following mailing by registered or certified United States mail, return receipt requested, postage prepaid, and addressed to TeamBrain at its address set forth below or to the Customer or User, as the case may be, at the address provided by the Customer or User, as the case may be, on its account information page.

Company: Name: Craftwell Labs LLC (operating as TeamBrain) Address: 500 Westover Dr #33703, Sanford, NC 27330 Email: [email protected]

17. Additional Provisions

17.1 Force Majeure. Neither party will be liable to the other party for damages arising out of delays or failures to perform under these Terms to the extent that any such delays or failures result from any cause beyond the reasonable control of the affected party, such as fire, earthquake, explosion, casualty, strike, war, riot, civil disturbance, act of God, any reasonably unforeseeable change in state or national law, decree, or ordinance, or any executive or judicial order, provided that the affected party promptly informs the other of all relevant information.

17.2 Independent Contractor. Each of TeamBrain and the Customer or the User, as the case may be, is an independent contractor and no party is, nor will be considered to be, nor shall purport to act as, another’s agent, partner, fiduciary, joint venturer, or representative.

17.3 Assignment. The Customer may not assign any of its rights or obligations under these Terms (including interests or claims relating to these Terms) without the prior written consent of TeamBrain. A party may assign these Terms to any affiliate or subsidiary, without consent, upon prior written notice to the other party. TeamBrain may assign these Terms to any acquirer of all or substantially all of its assets.

17.4 Entire Agreement. These Terms and the selections made by the Customer during the Checkout Process, if applicable, constitute the entire agreement between the parties with respect to their subject matter and supersede all other oral or written representations, understandings, or agreements relating to their subject matter. Each party represents that it is not relying on any representation or promise not set forth in these Terms.

17.5 Severability. If any provision of these Terms is found unenforceable, the provision will not affect any other provision, but the unenforceable provision will be deemed modified to the extent necessary to render it enforceable, preserving to the fullest extent permitted the intent of TeamBrain and the Visitor, as set forth in these Terms.

17.6 Waivers; Amendments. No delay or omission by a party in enforcing its rights or remedies under these Terms will impair such right or remedy or be deemed to be a waiver of the rights or remedies. No waiver of any right or remedy under these Terms with respect to any occurrence or event on one occasion will be deemed a waiver of such right or remedy with respect to such occurrence or event on any other occasion. No amendment or waiver of these Terms by a Visitor will be valid unless in writing and signed by both parties, provided, however, that TeamBrain may unilaterally amend these Terms in good faith.

17.7 Section Headings. The section headings contained in these Terms are for convenience of reference only and are not intended to affect the meaning or interpretation of these Terms.

17.8 Governing Law; Jurisdiction; Venue. These Terms are governed by the laws of North Carolina. A party must bring and maintain any action arising out of these Terms exclusively in any state or federal court located in North Carolina. Each party hereby expressly consents to the personal jurisdiction of such courts for the purposes of any such action. Each party hereby represents to the other that such courts are a convenient forum.

(a) Dispute Resolution. The parties shall first use good-faith efforts to attempt to resolve any dispute, claim, or controversy arising out of or relating to the Website, the System, the Services, these Terms, or the Privacy Policy by negotiation before bringing any action, other than an action for preliminary injunctive relief.

(b) Fees and Costs. The prevailing party in any action or proceeding under these Terms will be entitled to recover legal fees and other costs reasonably incurred in that action or proceeding, in addition to any other relief to which the party may be entitled.

(c) Waiver of Jury Trial. THE PARTIES HEREBY IRREVOCABLY WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL RIGHTS TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM RELATING TO THESE TERMS OR THE SYSTEM.

Last updated: July 13, 2026